oktk1's Privacy Policy
Your personal information is of the highest importance to us. This policy explains how we collect, store, and protect your data.
Summary: This privacy policy ("Policy") describes how the oktk1 platform collects, uses, stores, and protects your personal information. By using any oktk1 service, you are considered to have accepted the terms of this policy. We respect your privacy and never sell your information to third parties.
Types of Information Collected
Identity & Contact Information
When you create an account on oktk1, we may collect the following identifying information:
- Full name (real name)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (if identity verification is required)
Financial Information
To process secure transactions, we handle the following financial information:
- Payment method details — bKash, Nagad, Rocket account numbers or bank account information
- Deposit and withdrawal history
- Transaction amounts and dates
Full payment card numbers or PINs are not stored on our servers. All financial information is transmitted securely via SSL encryption.
Usage & Activity Information
To improve the platform, we automatically collect:
- Login time, date, and device information
- Game play history (titles, session duration, results)
- Bonus claim and wagering records
- Customer support interaction details
- IP address and browser type
How Information Is Collected
Direct Collection
Information is collected when you provide it directly to oktk1 — for example, when filling in the account registration form, completing a transaction, contacting customer support, or submitting identity verification documents.
Automatic Collection
Our servers and technical systems automatically log certain information that helps maintain the security and performance of the platform. This includes cookies, session data, and device identification information.
Identity Verification Process (KYC)
To ensure secure service and prevent money laundering, we may verify identity and proof-of-address documents under the Know Your Customer (KYC) process. This information is stored securely and used only for lawful purposes.
Purpose of Using Information
oktk1 uses your information only for the following lawful and transparent purposes:
Service Operation & Delivery
- Account creation, management, and verification
- Processing deposits and withdrawals
- Applying bonuses and promotions
- Gaming history and balance management
- Providing VIP program benefits
Security & Fraud Prevention
- Detecting unauthorized access to accounts
- Preventing fraudulent transactions
- Detecting and preventing multiple accounts
- Effective enforcement of responsible gaming tools
Communication & Support
- Sending important account notifications
- Providing customer support
- Transaction confirmation messages
- Informing you about relevant offers and promotions (with your consent)
Platform Improvement & Analytics
To improve the user experience, we analyze aggregated and anonymized data. No individual can be identified through this analysis.
Data Storage & Security
Technical Security Measures
oktk1 uses industry-standard technology to protect your information:
- SSL/TLS Encryption: All communication between the platform and your device is encrypted
- Data Encryption: Sensitive information is stored in encrypted form on our servers
- Firewall Protection: Server infrastructure is protected by multiple layers of firewalls
- Regular Security Audits: Periodic tests are conducted to identify vulnerabilities
- Two-Factor Authentication (2FA): An additional verification layer is available to protect your account
Organizational Security Measures
Alongside technical measures, we also ensure protection at the organizational level:
- Only authorized staff have access to the personal information they need
- All staff receive training on privacy and data protection
- A rapid-response procedure is in place for data security breach incidents
Important: No digital system is 100% secure. However, we are committed to making every effort to protect your information. If you suspect a security issue, contact [email protected] immediately.
Cookies & Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored in your browser. oktk1 uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure secure connections — these cannot be disabled
- Functional Cookies: Help remember your preferred language and settings
- Analytics Cookies: Used to understand overall usage patterns in order to improve service quality
Cookie Controls
You can disable non-essential cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some oktk1 features to not work properly. Refer to your browser's help section for guidance on managing browser cookies.
Sharing Information with Third Parties
What We Do Not Do
oktk1 never sells, rents, or exchanges your personal information to third parties for marketing or advertising purposes. We do not engage in any activity that violates your privacy.
Limited Disclosure of Information
Information may be shared with third parties only in the following situations and to a limited extent:
- Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These partners follow their own privacy policies.
- Technology Service Providers: Limited information may be shared with hosting and technology service partners under strict agreements — they are not permitted to use the data.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud Prevention: We may cooperate with relevant authorities to prevent serious fraud or criminal activity.
Game Providers
Game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, and Microgaming may process gameplay data to operate their games. This data is used only for game operation and fairness verification.
Your Rights
Every oktk1 user retains the following rights regarding their own information:
Right to Access Information
You may request to know what information we hold about you. We will provide that information within a reasonable time.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or valid reasons.
Right to Object to Processing
You may object to marketing communications or specific processing activities and withdraw your consent.
Right to Data Portability
You can request to receive your own information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
How to make a request: To exercise any of the above rights, email us at [email protected]. We will respond as soon as possible.
Privacy of Minors
Age Restriction
oktk1's services are for adults aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.
Age is verified during the registration process. If we become aware that a minor has accidentally created an account, that account will be closed immediately and the related information will be deleted.
If a guardian suspects that a minor is using oktk1, please notify us immediately at [email protected].
Data Retention Period
Retention Policy
We retain your personal information only for as long as necessary. The retention period is determined based on the following factors:
- Active accounts: All information is retained for as long as the account remains active.
- Financial transaction records: Financial records are retained for the necessary period after account closure due to legal obligations and security requirements.
- KYC documents: Identity verification documents are retained in accordance with relevant legal requirements.
- Responsible gaming records: Self-exclusion or limit-setting information is retained with special protection.
Information that is not legally required to be retained after account closure will be deleted or anonymised within a reasonable timeframe.
Policy Changes
Update Process
oktk1 may review and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Displaying a clear notice on the platform
- Sending a summary of the changes to your registered email
If you continue using the service after the changes, you will be considered to have accepted the updated policy. The latest version of the policy will always be available on this page.
Contact Us
Privacy Enquiries
If you have any questions about this privacy policy, wish to exercise your data rights, or have any concerns, please get in touch with us:
- Email: [email protected]
- Live Chat: Available 24/7 — support is available in both Bengali and English
Our support team is available for you seven days a week, twenty-four hours a day.
Our commitment: oktk1 treats your personal information as a valued trust. Our commitment to fair play and transparency applies not only to gaming, but equally to the protection of your information.
To learn more, see our other policies: Terms & Conditions · Responsible Gaming · FAQ